Shipping policy

Delivery Time & Delays

We are a small business making furniture in limited batches and we make each piece of furniture on demand. When you order we try to estimate the expected delivery time, which normally is 4-8 weeks. Delivery dates may be delayed due to reasons beyond our control. In this event, we will notify you and keep you informed about the situation. However, whilst we will do everything we can to achieve the stated delivery time, we can not compensate for delayed deliveries. 

Delivery with FedEx / UPS

We work directly with FedEx and UPS for international deliveries. Once we have shipped your item and sent you the tracking number it is the responsibility of the customer, to be present to receive the delivery. Due to the high value content your signature might be required. If you cannot be present or have any other issue with the delivery, please contact UPS or FedEx directly to arrange a solution. For any questions regarding shipping or customs - please contact us at Audio Housing via email. 

Insurance

Your package has full insurance, so remember to check the condition of the package when collecting it. In the event of damage or visible signs of wear and tear, please complete a damage report in the presence of the courier if possible, and otherwise immediately via email/phone. If the package is damaged please document it by taking photos of the package in its entirety (showing the address labels). Save the box and all packing material and take photos of the state of the protective material and content as you open it. Also take photos of any damage done to the item or its parts, in detail and in its entirety. If the above instructions are not followed we cannot guarantee that the insurance will cover the damage, and we cannot be held responsible. In the event of need for replacement from us due to loss or damage that is covered by the insurance, please allow time for production and shipment as we do not carry stock. 

Liability for damage

If any item arrives with damage, please notify us immediately. If you have accepted a damaged package without filing a report with the transport company we cannot be held responsible for any damage on the item. We supply instructions for how to unpack and mount the item carefully, and cannot be held responsible for any damage made during unpacking or assembly. If there is damage to a piece that clearly comes from manufacturing or poor packaging, please document the damage and packaging, contact us and we will offer a suitable solution/compensation. If a damaged piece needs to be returned for reparation or replacement we cannot compensate for loss of time or delay.